Refund & Cancellation Policy

Because every SmartBizCard is personalized with your own name, photo, and details before printing, our refund and cancellation policy works a little differently from a standard retail product. Please read this before ordering.

1. Cancellation Before Production

You can cancel your order and receive a full refund at any time before we begin designing or printing your physical card. To cancel, message us on WhatsApp as soon as possible after placing your order.

2. Once Production Has Started

Once we've begun designing your card, printing it, or preparing it for dispatch, it becomes a custom, personalized item made specifically for you — at that point, we're unable to offer a refund or resell it to someone else. This is standard practice for any personalized or made-to-order product.

3. Damaged, Defective, or Incorrect Cards

If your card arrives damaged, defective, or with incorrect details due to an error on our part, we will reprint and redeliver it at no extra cost. Contact us within 48 hours of delivery with a photo of the issue.

4. Digital Profile / Renewal Fees

The one-time plan fee covers your first year of digital profile access. Annual renewal fees (Professional and Business plans, from year 2 onward) are non-refundable once paid, but your profile remains fully active and usable for the year you've paid for regardless of how much you use it.

5. How to Request a Cancellation or Report an Issue

Message us on WhatsApp with your name and order details. We aim to respond and resolve genuine issues as quickly as possible.